FAQs

  • How can I place an order?

    All orders and payments are processed via the website.

    For custom cake order enquires, please fill out the form Custom Cakes Enquiry

  • Can I place an order for the same day or next day?

    Yes, depending on availability and cannot be guaranteed.

    Please send a message to 0482 022 391 with your order request as detailed as possible in the below format and we will do our best to accommodate.

    Name and Contact Number

    Cake size AND Flavour

    Pick up date AND time

    Preferred payment method: PAYID, Cash, or Credit Card.
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  • How far in advance should I place an order?

    Please place your order at least 3 days in advance for standard cakes to avoid any disappointment.

    Custom cakes should typically be ordered at least 1 week in advance.

  • What payment methods are available?

    Card Payments - Mastercard, Visa, Amex

    PayID - Enter “PAYID” in discount code field upon checkout. PAYID number will be provided via email in response to order confirmation email.

    Cash payment on pick up - Enter “PAYCASH” in discount code field upon checkout.

  • Can I make a change to my order after it has been placed?

    A Honey Cake will accept any changes to addresses, delivery dates, messages and products, provided it is notified via email (hello@ahoneycake.com.au) at least 2 days prior to the order date scheduled.

    Custom cakes will require 5 days notice for any changes.

  • Can I cancel or refund my order?

    Orders can be cancelled and a full refund will be issued, provided it is notified via email (hello@ahoneycake.com.au) at least 2 days prior to the order date scheduled.

    Custom cakes will require 5 days notice for any cancellations.

  • Where is the pick up location?

    The two current pick up locations available are based in:

    Braybrook VIC 3019

    Richmond VIC 3121 (fee applied at checkout)

    The pick up address will be provided in response to the order confirmation email.

  • Do you offer Delivery?

    Delivery has been paused temporarily. Pickup only at this time.

  • Where can I find A Honey Cake products stocked?

    You can find our current stockists via the link below.

    We're always adding new locations, so check back often.